How much are shipping costs?

Unless otherwise stated, postage and packaging is currently free to all destinations within the UK. 

Is the payment process secure?

Yes. We take security and privacy very seriously - our website is hosted on a Level 1 PCI DSS compliant server and we use 128-bit SSL encryption when handling payments.

How long do orders take to arrive after payment?

We aim to despatch any purchase within 5 workings days of receipt of an order. Please allow up to 28 days for delivery to allow for any unforeseen delays although the majority of products are delivered within 8-10 days. We are currently working hard to reduce these delivery times as we know you want to get your hands on these lovely products sooner than that!

What should I do if my order doesn’t arrive?

If your order hasn’t arrived within 28 days please contact us in the first instance and we promise we will investigate the issue promptly.

Is the packaging plastic-free?

We are currently working hard to minimise the use of plastics in delivery to your door. We cannot always guarantee the complete avoidance of plastic packaging material due to the physical demands of delivery, especially from overseas. Please recycle any packaging material you receive responsibly.